Drivers cannot make change. If change is required a Change Card will be issued for use on future VanGO trips. 

No. Only cash or VanGO ticket coupons are accepted.

If a fare is paid at each boarding, or a valid All-Day Pass is shown, passengers can ride all day. They do not have to disembark the bus except for when arriving at the transfer point. At the main transfer points passengers may be required to disembark but may then board the bus again when it is time to leave the transfer point to start the next loop.

No. All sales are final.

No. Driver assignments change regularly and drivers are normally assigned to more than one route.

No. VanGO drivers will not wait for customers while they run an errand or quickly run into a store. Passengers must catch the next bus to go to their destination. Specialized Services customers will have to wait for their return ride home.

VanGO does not travel to DC. The Charlotte Hall route operates into St. Mary’s County and connects with St. Mary’s Transit and the Calvert bus system. The Brandywine Connector route connects with Prince George's County TheBus at the Brandywine Crossing shopping center.

No. VanGO bus routes are fixed routes operating on timed schedules and do not deviate. Customers must reach the bus stop by their own means. If a person is unable to reach the nearest bus stop due to a medical condition, they may apply for VanGO Specialized Services.

This is a schedule that has been personalized for your needs, showing how to get from specific points that you have designated in your request. To get a personalized schedule call the Transit Division at 301-645-0642.

VanGO Schedules and Maps 

Schedule booklets are available at local libraries and Senior Centers. You may also call the Transit Division at 301-645-0642 and request a schedule be mailed to you.

No, trips are scheduled from door to destination and return to door. Charles County has multiple stores and pharmacies that have home delivery service.

If you are a Medicaid recipient you may qualify for transportation provided through the Charles County Department of Health.  You should call them at 301-609-6923 or 301-609-6933.  If you are currently certified by VanGO for door to door service, you may be eligible for WMATA Metro Access service that we can connect to at Brandywine Crossing.  This could provide you with transportation throughout the MetroBus service area.  You can contact them at 202-962-2700 or e mail at eligibility@wmata.com.  Otherwise, we do not have out of County service but you can arrange private pay transportation through AAA Transport at 240-254-2158.

Contact VanGO at 301-609-7917.

A Personal Care Attendant must be provided by the customer. Drivers can aid door-to-door only if a customer needs assistance once arriving at their destination. The customer needs to make plans to have a Personal Care Attendant accompany them.

VanGO’s Specialized Services are for elderly or disabled persons who do not live on public transportation routes or who do live on the routes but are unable to use the public bus system due to some physical or mental impairment. An application for service is required.

VanGO’s Subscription Service is for elderly or disabled persons who routinely need to travel to a specific location. VanGO has a fleet of buses dedicated for dialysis centers and the Senior Center. Subscription Services are subject to service areas, vehicle capacity, and inclement weather conditions. Applications must be completed and approved.

After a customer has been approved for Specialized Service, all appointments are scheduled by contacting VanGO at 301-609-7917.